After-sale service
The after-sales service work of Pengda Electric is directly responsible for the customer service center under the deputy general manager in charge, responsible for the work arrangement of customer service and the overall coordination of personnel, the specific implementation of customer service by professional and technical personnel, and to ensure the stability and continuity of personnel in the implementation process.
During normal working hours and holidays, the customer service center keeps the 24-hour emergency telephone 18623545005 open 24 hours a day to prevent blind spots and blind times in customer service work.
The company will regularly visit the user's use of our company's products, consult users in a timely manner, and help users correctly use the power distribution equipment produced by our company.
● Telephone support: We promise to provide 24-hour telephone support, provide customers with regular technical and after-sales consulting services, and answer general technical questions by telephone.
● Fax automatic reply: customers can call the company's automatic fax to obtain the required services or information.
● On-site service: In response to customer needs, our company will assign professional and technical personnel to provide on-site technical services to customers.
● Website online service: customers can access our official website through the Internet www.pdelc.com to communicate with our online customer service to obtain technical support.
● Service contact person: Our company will designate special after-sales service personnel to maintain regular contact with customers according to each project to reduce unnecessary intermediate links.
Vice general manager is directly responsible for the after-sales service of Pengda electricity which contains customer service center. The head of the department is responsible for planning and coordinating customer service. During this process, he also guarantees the stability of the service team and the continuity of the service. Professional technicians are responsible for service implementation.
In normal working hours, the customer service hotline 400-889-6515 will be on service. In holidays, the emergency telephone number 18623545005 will be 24-hours on service to eliminate blind spots and blind phenomenon of customer service.
The company will visit customers to know the service condition and collect comments and help them use power distribution equipment correctly.
●Tel support: commit to provide 24h support on the phone to response to the regular technology and after-sales service and answer general technical issues.
●Fax auto response: Customers can call the company’s automated fax to get the required services or information
●Site service: Response to the customer needs, we will appoint professional technicians to provide on-site technical services.
●Web online services: Customers can visit company website (www.pdelc.com) to communicate with our on-line customer service and get technical support.
●Service contact: Our company will appoint the after service professional to contact customers regularly, in order to reduce the intermediate links.
Chongqing Pengda Electric Co., Ltd.
The company is mainly engaged in the research and development, manufacturing, power installation, marketing and foreign trade of high and low voltage complete sets of electrical and automation products.
Telephone：+86 18183180966
Address: 203, Building 3, No. 106, West Section of Jinkai Avenue, Yubei District, Chongqing
Zip Code: 402260
E-mail：xiangdaichun@lc1093.onexmail.com
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